Agencia internacional busca Digital Engagement Architect

MisionCoordinating, communicating & managing of consumers through all channels pro-actively. Responding consumers & customers through social channels. Proceeding corporate community management tasks. Coordinating & leading local markets through community managersOutcomes

Managing of communities through all channels pro-actively & re-actively with coordination, via Operations Manager
Managing & ensuring of posting new content analyzing input data coming from listening team, analysts, response team & other channels
Following up opportunities supporting content team at local basis delivery of updated key words engagement rate is succeeded
Monitoring brands’ & corporate social media accounts & giving answers
Ensuring & monitoring that the processes are completed within the KPIs & SLAs
Providing awareness for issue, incident, crisis & opportunity management through community management.
Answering ad hoc questions of the community management team during their processes
Participate in recruitment processes in order to recruit new community management team
Contributing towards the quality & training processes

Competencias

You have excellent English grammar and spelling.
You are an active, well-organized, self motivated, and entrepreneur person.
You are a clearspeaker, with very strong communication skills.
You are resolutive, positive, and target oriented.
You are an open mind person.
You gain trust with people through empathy, and proved common sense, so you instill accountability and leadership. The team love to work with you.
You inspire reliability and trust to clients.
Energetic leader of people, able to motivate, develop and inspire teams.

Valores compartidos